Introduction
At Kinetic Digital Designs, we are committed to providing our clients with exceptional digital marketing services and ensuring a seamless experience from project initiation to completion. Our fulfillment policy outlines the processes and guidelines we follow to deliver our services efficiently and effectively.
Service Delivery
a. Project Initiation
- Upon receiving your inquiry or order, a dedicated account manager will be assigned to your project.
- We will schedule an initial consultation to discuss your project goals, requirements, and timelines.
b. Proposal and Agreement
- Based on the initial consultation, we will provide a detailed proposal outlining the scope of work, deliverables, timelines, and costs.
- Upon your approval, a formal agreement or contract will be signed to confirm the terms and conditions of the project.
- An onboarding questionnaire will be sent to gather necessary information and insights about your business.
c. Project Execution
- Our team will develop a comprehensive project plan, including key milestones and deadlines.
- We will maintain regular communication with you throughout the project, providing updates on progress and any necessary adjustments.
- For ongoing services such as social media management and SEO, we will conduct monthly reviews to assess performance and make strategic adjustments.
Timelines and Deadlines
a. Standard Timelines
- Standard project timelines will be outlined in the proposal and agreed upon in the contract.
- Any delays caused by the client, such as late submission of necessary information or approval, may result in an extension of the project timeline.
b. Expedited Services
- Expedited services are available for an additional fee. Please discuss your requirements with your account manager for further details.
Revisions and Feedback
a. Revisions Policy
- We offer a predetermined number of revisions for each project, as outlined in the proposal.
- Additional revisions beyond the agreed-upon number may incur additional charges.
b. Feedback Process
- We encourage open communication and welcome your feedback at every stage of the project.
- Feedback can be provided via email, phone, or during scheduled meetings.
Payment Terms
a. Payment Schedule
- A detailed payment schedule will be included in the proposal and contract.
- Payment terms may include an initial deposit, milestone payments, and a final payment upon project completion.
b. Payment Methods
- We accept payments via bank transfer, credit card, or other agreed-upon methods.
- All payments must be made in accordance with the terms specified in the contract.
Confidentiality and Privacy
a. Client Information
- We treat all client information with the utmost confidentiality and respect.
- Any sensitive or proprietary information shared with us will be used solely for the purpose of delivering our services.
b. Data Protection
- We adhere to strict data protection policies and comply with relevant data protection laws and regulations.
Cancellation and Refunds
a. Cancellation Policy
- Clients may cancel a project at any stage by providing written notice, given a 30-day notice before cancellation goes into effect.
- Refunds for canceled projects will be determined based on the stage of completion and the amount of work already performed.
b. Refund Policy
- Initial deposits are non-refundable.
- Refunds for payments made will be considered on a case-by-case basis and will depend on the amount of work completed and expenses incurred.
Satisfaction Guarantee
a. Commitment to Quality
- We are committed to delivering high-quality services that meet your expectations.
- If you are not satisfied with the delivered work, please contact your account manager to discuss potential solutions.
Contact Information
For any questions or concerns regarding our fulfillment policy, please contact us at:
Kinetic Digital Designs
762 W Mt. Vernon St.
Smyrna, DE 19977
Phone: 302-440-4641
Email: office@kineticdigitaldesigns.com
Policy Updates
We reserve the right to update or modify this fulfillment policy at any time. Any changes will be posted on our website, and clients will be notified accordingly.